The Xerox Story
Company Profile
Xerox Corporation is a leader not only in document technology and services but also a leader in business process and IT outsourcing, offering global services from claims reimbursement, electronic health records and automated toll transaction to customer care centers and HR benefits management.
With the acquisition of Affiliated Computer Services Inc. (ACS) in 2010, the company has grown to approximately 135,000 employees with offices in 160 countries.
HR Challenges
To better meet the demands of this growing enterprise, Xerox began to update HR systems and processes for worldwide use. Historically, HR functions at Xerox were decentralized into regions, with different systems and varying data. Combining this data into a global picture was a critical step forward for the company.
One project was to improve the way job descriptions were created, managed, and maintained. Previously, regional job descriptions led to duplication and inconsistency. Implementing a global job description library would create a single, central repository of Xerox job descriptions. The resulting library would facilitate their standard HR processes, including talent acquisition, performance management, succession planning and more. Job description data would also be available to help with compensation planning, learning and development, and organization design.
Requirements
Xerox’s Global Job Library was intended to hold consistent, concise job descriptions that are simple to update. They also needed a system with multiple-language capabilities, to enable translation to all major languages, without maintaining multiple, separate documents. The job library had to be integrated with their other HR systems. Specifically, the job library serves as the primary source of job description data for Xerox.
Recruiters and managers would use job descriptions to provide candidates with accurate job postings. HR teams would be able to refer to job descriptions when evaluating employee performance and matching employees to potential future roles. They wanted to answer questions like, “How many people are assigned to a role globally?” with information from their global job library.
Finding HRTMS
Xerox’s search for a comprehensive job library system led them to HRTMS Jobs. Xerox found HRTMS to be reasonably-priced, flexible and willing to meet the complex needs of their growing global enterprise. HRTMS Jobs offered a solution that met all of their requirements and provided some powerful additional features, including the ability to eliminate duplicate job descriptions.
Getting There
In the short term, Xerox needed to collect their existing job descriptions into a central repository, and then define one globally-agreed format. Identifying and consolidating duplicate descriptions helped them achieve consensus on a global or regional version of a job description. They knew they had to design a robust, straightforward maintenance process.
Longer term, Xerox planned to integrate the job library with their other HR systems, to share the data.
Results
Although the library is in the early stages, Xerox now has more than 300 job descriptions in one place, available to any HR manager across the company. They are gradually adding more, and looking for opportunities to consolidate country-specific descriptions into regional or global descriptions.
Their talent acquisition system receives job description information from the job library via a nightly feed, so managers always have access to up-to-date job information. And a full 40% of the job postings raised since November 2011 used a pre-filled template, populated from data in the job library. These templates drastically reduce the time needed to prepare a job posting, and ensure the quality and accuracy of the posting.
From a maintenance perspective, HRTMS features such as advanced search, side-by-side view, and related jobs, allowed HR to compare and consolidate similar job roles. And the English version of a job description can be converted to any user-selected language in real time.
Xerox, like many large companies, reorganized in 2012, changing many of the business unit structures and names. In the past, HR would have opened each individual job description document to find and amend out-of-date information – a tedious and time-consuming exercise. With the HRTMS system, they used the bulk change features and updated all 300 descriptions in a few short hours.
Xerox looks forward to their future with HRTMS and the benefits associated with such a partnership.
Xerox Corporation is a leader not only in document technology and services but also a leader in business process and IT outsourcing, offering global services from claims reimbursement, electronic health records and automated toll transaction to customer care centers and HR benefits management.
With the acquisition of Affiliated Computer Services Inc. (ACS) in 2010, the company has grown to approximately 135,000 employees with offices in 160 countries.
HR Challenges
To better meet the demands of this growing enterprise, Xerox began to update HR systems and processes for worldwide use. Historically, HR functions at Xerox were decentralized into regions, with different systems and varying data. Combining this data into a global picture was a critical step forward for the company.
One project was to improve the way job descriptions were created, managed, and maintained. Previously, regional job descriptions led to duplication and inconsistency. Implementing a global job description library would create a single, central repository of Xerox job descriptions. The resulting library would facilitate their standard HR processes, including talent acquisition, performance management, succession planning and more. Job description data would also be available to help with compensation planning, learning and development, and organization design.
Requirements
Xerox’s Global Job Library was intended to hold consistent, concise job descriptions that are simple to update. They also needed a system with multiple-language capabilities, to enable translation to all major languages, without maintaining multiple, separate documents. The job library had to be integrated with their other HR systems. Specifically, the job library serves as the primary source of job description data for Xerox.
Recruiters and managers would use job descriptions to provide candidates with accurate job postings. HR teams would be able to refer to job descriptions when evaluating employee performance and matching employees to potential future roles. They wanted to answer questions like, “How many people are assigned to a role globally?” with information from their global job library.
Finding HRTMS
Xerox’s search for a comprehensive job library system led them to HRTMS Jobs. Xerox found HRTMS to be reasonably-priced, flexible and willing to meet the complex needs of their growing global enterprise. HRTMS Jobs offered a solution that met all of their requirements and provided some powerful additional features, including the ability to eliminate duplicate job descriptions.
Getting There
In the short term, Xerox needed to collect their existing job descriptions into a central repository, and then define one globally-agreed format. Identifying and consolidating duplicate descriptions helped them achieve consensus on a global or regional version of a job description. They knew they had to design a robust, straightforward maintenance process.
Longer term, Xerox planned to integrate the job library with their other HR systems, to share the data.
Results
Although the library is in the early stages, Xerox now has more than 300 job descriptions in one place, available to any HR manager across the company. They are gradually adding more, and looking for opportunities to consolidate country-specific descriptions into regional or global descriptions.
Their talent acquisition system receives job description information from the job library via a nightly feed, so managers always have access to up-to-date job information. And a full 40% of the job postings raised since November 2011 used a pre-filled template, populated from data in the job library. These templates drastically reduce the time needed to prepare a job posting, and ensure the quality and accuracy of the posting.
From a maintenance perspective, HRTMS features such as advanced search, side-by-side view, and related jobs, allowed HR to compare and consolidate similar job roles. And the English version of a job description can be converted to any user-selected language in real time.
Xerox, like many large companies, reorganized in 2012, changing many of the business unit structures and names. In the past, HR would have opened each individual job description document to find and amend out-of-date information – a tedious and time-consuming exercise. With the HRTMS system, they used the bulk change features and updated all 300 descriptions in a few short hours.
Xerox looks forward to their future with HRTMS and the benefits associated with such a partnership.
